Privacy policy

At Sandbanks Clothing, we value your privacy and are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you shop with us.

This policy applies to our online retail services and website, sandbanksco.shop.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information You Provide

When you place an order, contact us, or use our services, you may provide:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number, where provided

  • Order and purchase information

  • Product preferences or information you provide when contacting customer service

  • Information you submit through customer service communications

Please only provide information that is necessary and accurate for your order or request.

Payment Information

We accept payments through Visa and MasterCard.

Payment information may be processed by our payment providers and payment processing partners. We do not need to retain your complete payment card number or security code on our own systems to process your order.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order.

  • When you contact our customer service team.

  • When you interact with our website.

  • Automatically through cookies and similar technologies.

  • From service providers that help us operate our website, process payments, fulfill orders, or provide other necessary services.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process payments and refunds.

  • Provide customer service and respond to inquiries.

  • Communicate with you about your orders.

  • Manage returns and exchanges.

  • Maintain and improve our website and shopping experience.

  • Detect, investigate, and help prevent fraud, abuse, or security incidents.

  • Comply with applicable legal and regulatory requirements.

  • Send marketing communications where permitted and where you have provided the required consent.

We only use personal information for legitimate business purposes and in accordance with applicable privacy requirements.

4. When We Share Information

We do not sell your personal information as part of our ordinary retail operations.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processors and payment service providers.

  • Shipping and delivery companies.

  • Website and e-commerce service providers.

  • Technology, hosting, security, and analytics providers.

  • Customer service and operational partners.

  • Professional advisers or authorities when required by law.

These parties receive only information reasonably necessary to provide their services or fulfill a legitimate business, legal, or security purpose.

We may also disclose information if required to comply with applicable law, legal process, court orders, or legitimate governmental requests.

5. Payment Security

We take reasonable measures to protect information associated with transactions made through our website.

Payments involving Visa and MasterCard are handled through payment processing systems designed to protect payment information during transactions.

For security reasons, we recommend that you do not send complete payment card numbers, passwords, or other sensitive financial information through ordinary email or customer service messages.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a functional and convenient shopping experience.

Cookies may be used to:

  • Keep your shopping experience functional.

  • Remember preferences and certain settings.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Support security and fraud prevention.

  • Measure the effectiveness of website features and marketing activities, where applicable.

You can usually manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or your shopping experience.

7. Data Storage and Protection

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Personal information may be stored or processed by us or our service providers in countries other than the country where you live. Because we operate as an international online retailer, information may cross national borders when necessary to provide our services.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal, security, and regulatory requirements.

No online system or method of electronic transmission can be guaranteed to be completely secure. However, we continually take reasonable steps to protect the information entrusted to us.

8. International Privacy

Because we serve customers internationally, privacy laws may vary depending on your location.

Where applicable, we seek to handle personal information in accordance with relevant privacy and data protection requirements, including principles concerning transparency, lawful processing, data minimization, security, retention, and individual rights.

Depending on where you live, you may have additional rights regarding your personal information.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request restriction of certain processing.

  • Object to certain uses of your information.

  • Request a copy of certain personal information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

To make a privacy request, please contact us using the details provided below.

We may need to verify your identity before completing certain requests. This is intended to help protect your personal information from unauthorized access.

10. Marketing Communications

If we send promotional communications, you may choose to stop receiving them by following the unsubscribe instructions included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional messages related to your orders, such as order confirmations, shipping updates, or customer service communications.

11. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Services and Links

Our website may use third-party services that support payment processing, shipping, analytics, website functionality, security, or other business operations.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies when interacting directly with third-party services.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites that we do not operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

Your continued use of our website after an updated policy is posted may be subject to the revised policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Sandbanks Clothing
Address: 435 Berkshire Ave, Syracuse, NY 13208, USA
Email: service@sandbanksco.shop
Domain: sandbanksco.shop

We value your trust and are committed to handling your personal information responsibly and transparently.