Terms of service

Welcome to Sandbanks Clothing. These Terms of Service explain the rules that apply when you visit our website or purchase products from us.

We are an online B2C clothing retailer offering women's and men's clothing, knitwear, T-shirts and polo shirts, jumpers, cardigans, cashmere, sweatshirts, footwear, and accessories. Our goal is to make shopping simple, transparent, and reliable.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. Definitions

For these Terms:

  • “We,” “us,” “our,” or “Sandbanks Clothing” means the business operating this website.

  • “Website” means sandbanksco.shop and its related pages and services.

  • “You” or “customer” means any person accessing the website or purchasing products from us.

  • “Products” means the physical goods offered for sale through our website.

  • “Order” means a purchase request submitted by you through the website.

These Terms apply to all purchases and use of our online services unless we expressly state otherwise.

2. Using Our Website

You agree to use our website responsibly and only for lawful purposes.

When using Sandbanks Clothing, you agree not to:

  • Use the website for illegal or fraudulent purposes.

  • Provide false, misleading, or unauthorized personal information.

  • Place orders using another person's identity or payment information without authorization.

  • Attempt to interfere with, damage, overload, or disrupt our website or systems.

  • Upload or transmit viruses, malware, malicious code, or other harmful material.

  • Copy, reproduce, distribute, or exploit website content without authorization.

  • Infringe the intellectual property or other rights of Sandbanks Clothing or third parties.

  • Use automated systems to scrape, harvest, or collect website information without authorization.

  • Resell products purchased from us without our authorization.

We reserve the right to restrict or terminate access where we reasonably believe a user has violated these Terms or created a security, legal, or operational risk.

3. Accounts

Certain website features may allow you to create or use an account.

You are responsible for keeping your account information accurate and for protecting your login credentials.

You should notify us promptly if you believe that your account has been accessed without authorization.

We may suspend or terminate an account where necessary to protect our customers, business, website, or legal rights.

You remain responsible for activity conducted through your account where reasonably attributable to you.

4. Orders and Contract

When you submit an order, you are making a request to purchase the selected products.

An order is generally subject to product availability, payment authorization, shipping availability, and our acceptance of the order.

Orders are normally processed within 4–7 days.

We may contact you if:

  • Product availability changes.

  • There is an issue with your payment.

  • Shipping information is incomplete or incorrect.

  • We identify an obvious pricing or listing error.

  • We are unable to fulfill the order for another legitimate reason.

If an order cannot be fulfilled, we will take reasonable steps to notify you and, where payment has already been collected, arrange the applicable refund.

Please review your shipping address, product selection, size, and other order details carefully before completing your purchase.

5. Prices and Payment

Product prices are displayed on our website at the time you place your order.

We accept:

  • Visa

  • MasterCard

Payment must be successfully authorized before an order can be processed.

We take reasonable steps to protect payment information, but payment transactions may be handled through third-party payment processors that apply their own security and privacy practices.

You must only use a payment method that you are legally authorized to use.

6. Shipping and Delivery

We sell internationally, with shipping available globally except for Asia and remote areas.

Standard Shipping

DHL/FedEx

  • Estimated delivery: 7–14 days

  • Shipping fee: $12.95

Free Shipping

EMS

  • Estimated delivery: 12–24 days

  • Free shipping for orders of $50 or more

Delivery estimates begin after the applicable order processing period and are estimates rather than guaranteed delivery dates.

Delivery may be affected by carrier delays, customs procedures, weather, destination restrictions, or other circumstances outside our reasonable control.

Please make sure your shipping address is complete and accurate. An incorrect address can result in delays or additional delivery complications.

7. Returns and Refunds

We want you to feel comfortable with your purchase. If an item is not right for you, you may request a return within 30 days of receiving your order.

Returned clothing and accessories should generally be:

  • Unworn and unused.

  • In original condition.

  • Free from stains, odors, alterations, or damage caused after delivery.

  • Returned with original tags and packaging where applicable.

Return Process

  1. Contact us at service@sandbanksco.shop within 30 days of receiving your order.

  2. Provide your order number and the item you wish to return.

  3. Explain the reason for the return.

  4. If the item is damaged or incorrect, provide photographs when requested.

  5. Follow the return instructions provided by our customer service team.

  6. Send the item securely according to those instructions.

Please contact us before shipping a return so that we can properly identify and process it.

Return Processing

Once we receive your returned item, we will process the return within 4–7 days.

After an approved refund is processed, please allow 2–3 weeks for the refund to reach your account. The exact timing depends on your card issuer.

8. Product Quality and Clothing Defects

Because our products are primarily clothing, knitwear, footwear, and accessories, fit and appearance can naturally vary between styles.

We encourage you to check sizing information and inspect your item when it arrives.

We do not provide a long-term warranty for ordinary clothing and accessories. However, if you notice an obvious manufacturing defect, please contact us within 48 hours of receiving the item so we can review the issue and determine an appropriate solution.

This does not limit any mandatory consumer rights that may apply under applicable law.

Damage caused by normal wear, misuse, improper care, washing contrary to care instructions, alterations, accidents, or other customer-caused damage is generally not considered a manufacturing defect.

9. Intellectual Property

All website content belonging to Sandbanks Clothing, including but not limited to:

  • Brand names and trademarks.

  • Logos.

  • Website design.

  • Graphics and visual elements.

  • Product presentation.

  • Photographs and images.

  • Written content.

  • Page layouts.

  • Other original materials.

is owned by or appropriately licensed to Sandbanks Clothing and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit our content without prior written authorization.

User-Generated Content

If you voluntarily submit reviews, comments, photographs, testimonials, or other content to us, you retain ownership of your content to the extent permitted by law.

By submitting content, you grant Sandbanks Clothing a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, publish, and distribute that content for legitimate business, promotional, marketing, and website purposes.

You represent that you have the necessary rights to submit the content and that it does not unlawfully infringe another person's rights.

10. Prohibited Conduct

To keep our shopping environment safe and reliable, you must not:

  • Use our website for unlawful activity.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with website operation or security.

  • Submit fraudulent orders.

  • Use false identities or unauthorized payment methods.

  • Abuse return or refund processes.

  • Resell our products without authorization.

  • Infringe copyrights, trademarks, privacy rights, or other legal rights.

  • Scrape or systematically collect website content without permission.

  • Use our website to distribute spam, harmful content, or misleading information.

We may take appropriate action where prohibited conduct occurs.

11. Disclaimers

We make reasonable efforts to keep product descriptions, prices, images, availability information, and website content accurate and up to date.

However, minor differences may occur between product images and the physical product, including differences caused by lighting, screen settings, manufacturing variations, or photography.

Website availability may also occasionally be affected by maintenance, technical problems, network interruptions, or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer protection right that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, Sandbanks Clothing will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products where such losses could not reasonably have been anticipated.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, natural events, technical failures, or government restrictions.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded.

13. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make material changes, we will update the Effective Date at the top of this page and publish the revised Terms on our website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Governing Law and Disputes

Sandbanks Clothing operates from:

435 Berkshire Ave, Syracuse, NY 13208, USA

To the extent permitted by applicable law, these Terms are governed by the laws applicable in the State of New York, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of our website should first be addressed by contacting us so that we have an opportunity to resolve the matter directly.

Nothing in this section prevents consumers from exercising mandatory rights or remedies available to them under the laws that apply to their location.

15. Contact Us

If you have questions about these Terms, an order, a return, a product, or any other aspect of our services, please contact us.

Sandbanks Clothing
Address: 435 Berkshire Ave, Syracuse, NY 13208, USA
Email: service@sandbanksco.shop
Website: sandbanksco.shop

We appreciate your business and aim to make every interaction with Sandbanks Clothing clear, fair, and straightforward.