Refund policy

At Sandbanks Clothing, we want you to feel confident when shopping with us. If something does not work for you, our return process is designed to be clear, straightforward, and easy to follow.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To help us process your return smoothly, returned items should be:

  • In their original condition.

  • Unworn and unused.

  • Clean and free from damage, stains, odors, or alterations.

  • Returned with original tags and packaging where applicable.

  • Accompanied by your order information or other proof of purchase.

For clothing, please check the size and fit as soon as you receive your order. If an item does not fit as expected, contact us before returning it so we can guide you through the appropriate process.

2. How to Request a Return

Please follow these steps:

Step 1 — Contact Us
Email our customer service team at service@sandbanksco.shop within 30 days of receiving your order.

Step 2 — Provide Order Details
Include your order number, the item(s) you would like to return, and the reason for the return. If the item arrived damaged or incorrect, please include clear photos when possible.

Step 3 — Receive Return Instructions
Our customer service team will review your request and provide the applicable return instructions.

Step 4 — Send the Item Back
Package the item securely and ship it according to the instructions provided by our customer service team.

Step 5 — Return Processing
Once we receive your returned item, we will process the return within 4–7 days.

Important: Please contact us before sending a return. This helps ensure that your return is properly identified and processed.

3. Refunds

Once your return has been received and approved, the refund will be issued to your original payment method.

We accept:

  • Visa

  • MasterCard

After the refund is processed by us, please allow 2–3 weeks for the refund to appear in your account. The exact timing depends on your card issuer and financial institution.

Refund Timeline: Return received → processed within 4–7 days → refund received within 2–3 weeks, depending on the card issuer.

4. Exchanges

If you need a different size or replacement item, please contact us at service@sandbanksco.shop within 30 days of receiving your order.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we will provide the applicable return and refund option.

All returned items for exchange should meet the same condition requirements described in the Return Eligibility section.

Exchange requests are processed within 4–7 days after we receive the returned item.

5. Return Shipping Costs

Return shipping costs are not automatically stated as free unless specifically confirmed by our customer service team.

Before sending your return, please contact service@sandbanksco.shop for instructions regarding the applicable return shipping arrangements.

For items that arrive damaged, defective, or incorrect, please contact us as soon as possible with your order details and supporting photos so our team can review the situation and provide the appropriate solution.

6. Items That Cannot Be Returned

Returns may not be accepted for items that:

  • Have been worn, washed, used, altered, or damaged after delivery.

  • Are missing original tags or packaging where applicable.

  • Show stains, strong odors, or other signs of use.

  • Are returned after the 30-day return period.

  • Cannot be reasonably identified with the relevant order information.

Certain items may also be excluded from return where applicable due to hygiene, safety, or product-specific restrictions. If you are unsure whether an item qualifies, please contact us before sending it back.

7. Damaged, Incorrect, or Missing Items

We understand that receiving an item that is damaged or different from what you ordered can be frustrating.

Please contact service@sandbanksco.shop as soon as possible and provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and packaging when applicable.

Our customer service team will review the information and advise you on the next steps.

8. Order Processing & Shipping

Orders are generally processed within 4–7 days.

We currently offer the following shipping options:

Standard Shipping — DHL/FedEx

  • Estimated delivery: 7–14 days

  • Shipping fee: $12.95

Free Shipping — EMS

  • Estimated delivery: 12–24 days

  • Free shipping on orders of $50 or more

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances outside our control.

9. Shipping Coverage

We ship globally except to Asia and remote areas.

If your destination is outside our available shipping coverage, we will not be able to fulfill the order to that location.

10. Important Return Reminder

To make your return experience as smooth as possible:

30 days to return → Contact us before shipping → Return received → Processed within 4–7 days → Refund received within 2–3 weeks

The final refund posting time is determined by your card issuer.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, our customer service team is here to help.

Sandbanks Clothing
Address: 435 Berkshire Ave, Syracuse, NY 13208, USA
Email: service@sandbanksco.shop
Website: sandbanksco.shop

Please include your order number in your email so we can assist you more efficiently.