Shipping policy

At Sandbanks Clothing, we want your shopping experience to feel simple from checkout to delivery. Whether you are refreshing your everyday wardrobe with T-shirts, knitwear, jumpers, cashmere, footwear, or accessories, we aim to provide clear shipping options and reliable delivery information.

1. Order Processing

All orders are processed within 4–7 days after your order has been successfully placed and payment has been confirmed.

Processing time is separate from shipping time. Your delivery estimate begins after your order has completed processing and has been handed to the selected carrier.

Before your order ships, please make sure your shipping address and contact information are complete and accurate. Incorrect information may cause delivery delays.

2. Shipping Options

We currently offer two shipping options.

Standard Shipping — DHL/FedEx

  • Carrier: DHL or FedEx

  • Estimated delivery: 7–14 days

  • Shipping fee: $12.95

  • Available for eligible destinations within our shipping coverage.

DHL or FedEx will handle your package after it has completed our order processing stage.

Free Shipping — EMS

  • Carrier: EMS

  • Estimated delivery: 12–24 days

  • Shipping fee: Free for orders of $50 or more

Orders that meet the $50 minimum qualify for free EMS shipping.

Please Note: The delivery estimates above are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances beyond our reasonable control.

3. Shipping Coverage

Sandbanks Clothing offers international shipping to global destinations except Asia and remote areas.

Some locations may be unavailable because of carrier restrictions, logistical limitations, customs requirements, or destination-specific restrictions.

If we cannot ship to the address provided with your order, our customer service team may contact you to discuss the available options.

4. Tracking Your Order

When tracking information is available, it may be provided after your order has been processed and shipped.

You can use the tracking information to check the progress of your shipment through the applicable carrier.

Please allow some time for tracking information to become active after your package has been handed to the carrier.

If your tracking information does not appear to update for an extended period, please contact us at:

service@sandbanksco.shop

Please include your order number so we can assist you more efficiently.

5. Delivery and Receiving Your Package

To help ensure a smooth delivery, please provide a complete and accurate shipping address when placing your order.

When your package arrives, we recommend checking the outer packaging and the products inside as soon as reasonably possible.

If your package appears significantly damaged upon delivery, please document the condition with photographs when possible and contact us at service@sandbanksco.shop.

For clothing, knitwear, footwear, and accessories, we also recommend checking the size, color, style, and general condition shortly after receiving your order.

6. Customs, Duties, and Taxes

Because Sandbanks Clothing serves customers internationally, orders shipped across borders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Any such charges are the responsibility of the buyer unless otherwise stated at checkout.

Customs policies vary by country, and we do not control the amount or timing of customs charges.

Customers are responsible for providing any information required by customs authorities and for complying with applicable import requirements in their destination country.

Customs processing may also extend the overall delivery time beyond the estimated shipping period.

7. Delivery Delays

We work with established shipping carriers to provide reliable delivery, but once a package has been handed to the carrier, certain delays may occur outside our direct control.

Possible causes include:

  • Severe weather.

  • Carrier disruptions.

  • Customs inspections.

  • Public holidays.

  • Incorrect or incomplete shipping information.

  • Remote-area delivery restrictions.

  • International transportation delays.

  • Government or regulatory requirements.

If a shipment is delayed, please check the available tracking information first. If you need further assistance, contact our customer service team.

8. Lost or Delivery-Issue Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the delivery location provided to the carrier.

If you still cannot locate your package, contact us at service@sandbanksco.shop with your order number and tracking information.

We will review the available delivery information and assist you with the next appropriate step.

9. Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you discover that your address is incorrect after placing an order, contact us as soon as possible at service@sandbanksco.shop.

Once an order has been processed or shipped, we may not be able to change the delivery address. Any additional costs resulting from incorrect or incomplete customer-provided information may be the customer's responsibility where applicable.

10. Shipping Summary

Shipping Method Carrier Estimated Delivery Cost
Standard Shipping DHL/FedEx 7–14 days $12.95
Free Shipping EMS 12–24 days Free on orders of $50+

Order Processing: 4–7 days

Shipping Coverage: Global, except Asia and remote areas

Customs Duties & Taxes: Paid by the buyer where applicable

11. Contact Us

If you have questions about shipping, tracking, delivery, or your order, our customer service team is happy to help.

Sandbanks Clothing
Address: 435 Berkshire Ave, Syracuse, NY 13208, USA
Email: service@sandbanksco.shop
Website: sandbanksco.shop

Please include your order number whenever you contact us about a shipment so we can assist you more quickly.